Terms & Conditions

We operate the websites sturents.com, concurrent.co.uk and tenancysign.com. We are StuRents Limited, a company registered in England and Wales under company number 06766831 and with our registered office at Unit 101, 164-180 Union Street, London, SE1 0LH.

This page (together with the documents expressly referred to on it) tells you information about us and the legal terms and conditions (Terms) on which we supply any of the Services (as defined below) on our sites.

Some sections of these Terms will only apply if:

you are using the Services as a landlord or letting agent and are therefore using the Services to facilitate leasing out a property or properties which you own, or otherwise have the right to lease out, to a prospective tenant user (a property manager user);
you are using the Services as a tenant user and are therefore using the Services to facilitate leasing a property from a prospective property manager user (a tenant user);
you are using the Services as a guarantor and are therefore using the services to facilitate you guaranteeing the obligations of a tenant user or tenant users on request from that tenant user or tenant users as required by a prospective property manager user (a guarantor user).

Please note that some sections of these Terms will apply regardless of your status.

These Terms will apply to any contract between us for your use of the Services (User Agreement) whether as a property manager user, tenant user or guarantor user. Please read these Terms carefully and make sure that you understand them, before signing up for, using and/or purchasing the Services on our sites. Please note that you will be asked to agree to these Terms before signing up for the Services. Please further note that the User Agreement (being the contract between us for your use of the Services based on these Terms) is a separate contract entirely to the Tenancy or Licence (both as defined below) you may enter into (whether as a property manager user, a tenant user or guarantor user) as a result of the Services. These Terms (and in particular the cancellation rights therein) only apply to the User Agreement and not the Tenancy or Licence.

If you refuse to accept these Terms, you will not be able to sign up for or otherwise use the Services on our sites.

You should print a copy of these Terms or save them to your computer for future reference.

We amend these Terms from time to time as set out in clause 22. Every time you wish to sign up for or otherwise use the Services, please check these Terms to ensure you understand the terms which will apply at that time.

These Terms, and any User Agreement between us, are only in the English language.

You acknowledge that if you are a property manager user you are (and you warrant that you are) acting in the course of business when using the Services and therefore are not a consumer for the purposes of these Terms and the User Agreement.

Interpretation

In these Terms the following words and phrases shall have the following meanings unless the context otherwise requires:
- Commencement Date: the date the Contract is formed in accordance with clause 9.
- Contract: means the agreement for the purchase and supply of the Services.
- Fees: means the fees and charges payable by you for any of the Services as indicated on our site or notified by us to you in writing from time to time. For the avoidance of doubt, the payment of rent or deposits due under a Tenancy or Licence are not considered to be Fees.
- Our Site or sites: StuRents.com, Concurrent.co.uk and TenancySign.com
- Services: means the services that you offer to buy and we agree to provide in accordance with clause 9.
- Term: means the period from the Commencement Date for which the Services will be provided in consideration of the Fees paid as specified on our site from time to time or as otherwise agreed between us and you in writing.
The Services
1. We shall supply the Services to you in accordance with the description of the Services, as listed on our site from time to time and as applicable to your status (i.e. as a property manager user, tenant user or guarantor user) in all material respects.
2. We shall have the right to make any changes to the Services which are necessary to comply with any applicable law or safety requirement, or which do not materially affect the nature or quality of the Services, and we shall notify you in any such event.
Use of our site

Your use of our site is governed by our Terms of use and Acceptable use policy. Please take the time to read this policy, as it includes important terms which apply to you.
How we use your personal information

We shall only use your personal information in accordance with our Privacy and Cookie policy. For details, please see our Privacy and Cookie policy. Please take the time to read these documents, as they include important terms which apply to you.
Your status
1. By signing up for the Services and using the Services through our sites, you warrant that:
  1. you are legally capable of entering into binding contracts and you have authority to bind any business or person on whose behalf you use our sites and/or the Services;
  2. these Terms and any documents referred to in them constitute the entire agreement between you and us. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of us which is not set out in these Terms or any document expressly referred to in them;
  3. if you are an individual, you are at least 18 years old; and
  4. you are resident in the United Kingdom.
Our status

We may provide links on our site to the websites of other companies or businesses, whether affiliated with us or not. We cannot give any undertaking or guarantee, that services or products you purchase from such third party sellers through our site, or from companies or businesses to whose website we have provided a link on our site, will be of a satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against the third party seller. We will notify you when a third party is involved in a transaction, and we may disclose your customer information related to that transaction to the third party seller.
If you are a CONSUMER

Clause 7 only applies if you are a consumer.

As a consumer, you have legal rights in relation to the Services. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
You must sign up to our site in order to use the Services
1. Our site will guide you through the steps you need to sign up to the Services on our site.
2. If we are unable to accept your sign up request for any reason we will inform you of this by e-mail and we will not process your request. If you have already paid for the Services, we will refund you the full amount as soon as possible.
How the contract is formed between you and us
1. For the steps needed to place an order on our site please follow the on screen prompts when placing an order.
2. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.
3. The order constitutes an offer by you to purchase Services in accordance with these Terms.
4. After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to purchase the Services. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the order has been accepted and the Services will be provided on our site (Confirmation Email). The Contract will only be formed when we send you the Confirmation Email, and the date that we send the Confirmation Email shall be the Commencement Date.
5. The Contract will relate only to those Services we have agreed to provide in the Confirmation Email. We will not be obliged to supply any other Services which may have been part of your order until the acceptance of your offer to purchase those Services have been confirmed in a separate Confirmation Email.
6. If we are unable to supply the Services to you for any reason we will inform you by e-mail and we will not process your order. If you have paid for the Services we will refund you the full amount as soon as possible.
7. These Terms apply to the Contract to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.
Tenancy / Licence Agreements
1. If you are a property manager user, you are also agreeing to enter into an Assured Shorthold Tenancy, Periodic Tenancy or other type of tenancy agreement (Tenancy) or licence to occupy (Licence) (as applicable) if and when a tenant user chooses one of your properties to lease/occupy (as applicable) and subject always to that tenant user and, if applicable, that tenant's relevant guarantor user or guarantor users providing you with such information and documentation that you reasonably require and to your satisfaction. The Tenancy or Licence (as applicable) is separate to the User Agreement and you acknowledge that we are not a party to any Tenancy or Licence completed through the Services.
2. If you are a property manager user you agree that you will give us full details of all information and/or documentation you require from a tenant user and, if applicable, any guarantor user.
3. If you are a tenant user, you are also agreeing to enter into a Tenancy or Licence (as applicable) if and when you choose a property to lease. You hereby acknowledge that we do not have any knowledge or control over the content of the relevant Tenancy or Licence (as applicable) you will be asked to enter into. The Tenancy or Licence (as applicable) is separate to the User Agreement and you acknowledge that we are not a party to any Tenancy or Licence (as applicable) completed through the Services.
4. If you are a tenant user, you are also agreeing to provide such information and/or documentation as we or any property manager user in respect of a property you are proposing to lease as advertised or otherwise listed on our site reasonably requires. Such information may include, but is not necessarily limited to, your name, address, date of birth and other person information, bank and other financial details and documents proving your identity and creditworthiness.
5. For the avoidance of doubt, we do not provide payment services under the Payment Services Regulations 2009.
6. A tenant user and a property manager user may facilitate payment of rent under a Tenancy or Licence or such other amounts between them by entering and providing information via our site. All rent and other payments are as agreed between the tenant user and property manager user, and our site is a facilitation vehicle only. Payments made as a tenant user in relation to a deposit or admin fee requested from you by a property manager user are subject to the refund terms contained within the Tenancy or Licence you are party to.
7. Any payment collection or processing in relation to a Tenancy or Licence is provided independently by a third party service provider. If you are a tenant user, we will not be entitled to any proportion of the sums collected from you by direct debit authorised by you and implemented by a third party prior to such sums being paid to the respective property manager.
8. You acknowledge and accept that any payment collection is dependent on details provided by you (whether as a tenant user or property manager user) and the respective user shall be wholly liable for any payments which are improperly collected or paid as a result of inaccurate or misleading information provided by them.
9. If you are a guarantor user, you are also agreeing to enter into a Tenancy or Licence (as applicable) in respect of the property proposing to be leased by the tenant user or tenant users for whom you are providing the guarantee. You hereby acknowledge that we do not have any knowledge or control over the content of the relevant Tenancy or Licence (as applicable) you will be asked to enter into. The Tenancy or Licence (as applicable) is separate to the User Agreement and you acknowledge that we are not a party to any Tenancy or Licence (as applicable) completed through the Services.
10. If you are a guarantor user, you are also agreeing to provide such information and/or documentation as we or any tenant user or any property manager user in respect of the property proposing to be leased by the tenant user or tenant users for whom you are providing the guarantee as advertised or otherwise listed on our site reasonably requires. Such information may include, but is not necessarily limited to, your name, address, date of birth and other person information, bank and other financial details and documents proving your identity and creditworthiness.
  
  Clause 10.11 only applies if you are a property manager user.
11. If you are a property manager user, you warrant that you will and do comply with all relevant laws (whether statute, common law or otherwise) and regulations that are applicable to you by virtue of using the Services. You hereby indemnify us and our employees, officers, agents and sub-contractors against all liabilities, costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other reasonable professional costs and expenses) suffered or incurred by us and/or our employees, officers, agents and/or sub-contractors arising out of or in connection with any breach of the warranty contained in this clause 10.11.
12. The form of Tenancy or Licence (as applicable) to be used will either be provided by the property manager user, a relevant third party (such as a university or letting agent) or ourselves.
13. We provide only a sample Tenancy or Licence template (Template) for use by users through the site. StuRents Limited is not a legal practice and nothing on this site constitutes legal (or any other form of) advice. StuRents Limited, its agents, officers, employees, contractors and other representatives shall not be liable for any loss or damage arising directly or indirectly from the possession, publication, or use of, or reliance on, the Template. The Template is provided “as is” without any express or implied warranty, guarantee, representation or similar of any kind. In particular, but without limitation to the generality of the foregoing, we do not warrant, guarantee or represent that the Template is of satisfactory quality or fit for any purpose (whether known or unknown to us). You are solely responsible for the preparation, content, accuracy and review of any tenancy or other output related thereto prepared or resulting from your use of the Template. Nothing in this clause excludes or limits liability that cannot be so excluded or limited under law.
Credit Referencing, Right to Rent Checks and other Tenant Screening
1. As part of our Services, property manager users may from time to time be able to request a credit reference report, right to rent check or other similar tenant screening or referencing (as available as part of our Services from time to time) (Reference) in respect of a tenant user or guarantor user via our site (Reference Service). Please see our Privacy and Cookie Policy for how personal information is used in respect of any Reference or Reference Service.
2. Following a request by a property manager user for a Reference, we will immediately request such from a third party supplier using information supplied to us via our site by or regarding the respective tenant user or guarantor user. Such References shall only be carried out using the information provided to us.
3. A Reference shall be made available to the property manager user via our site once we have received it from the third party supplier.
4. We will under no circumstances whatsoever be liable to you in connection with:
  1. the Reference Service;
  2. the Reference (including if you are the subject of such report); or
  3. any act, inaction, matter, or omission arising out of your or another person's reliance on the information contained in the Reference.
5. You confirm that if any personal data or other sensitive information is provided to us by you in respect of a person, including any person who is or may be the subject of a Reference:
  1. you have acquired all authorisations and consents from them as may be required by law such that we may perform the Reference Service in respect of that person without us, our employees, offices, contractors, subcontractors, or agents being in breach of any applicable legislation, including Data Protection Legislation that may be in force;
  2. we may disclose all such personal data (see our conditions for doing so in our Privacy and Cookie Policy) or other sensitive information (where we have your consent to do so) to third parties (including credit reference agencies) in accordance with our Privacy and Cookie Policy and for the avoidance of doubt we (or such third party) may:
    1. conduct any searches or investigations as may be considered necessary or desirable in order to determine the creditworthiness, right to rent or any other relevant factors of such person and to prepare a Reference in relation to them in order that we and such third parties can perform our contractual obligations;
    2. record that any such searches or investigations have been made;
    3. make the Reference and personal data and sensitive information available to the property manager user that requested the Reference in relation to that person.
  Clauses 11.6 to 11.15 (inclusive) only apply to property manager users
6. You hereby indemnify us and our employees, officers, agents and sub-contractors against all claims, liabilities, costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other reasonable professional costs and expenses) suffered or incurred by us and/or our employees, officers, agents and/or sub-contractors arising out of or in connection with:
  1. any use of a third party's personal data or sensitive information that is supplied by you without that third party's consent or in a manner or for such a purpose for which that third party has not agreed; and
  2. any breach by you of applicable laws or regulations in relation to personal data and sensitive information, including for the avoidance of doubt the Data Protection Legislation.
7. References may:
  1. be used by you and no other person;
  2. be used only for the purpose of ascertaining the identity, creditworthiness, right to rent and other relevant factors of the respective tenant user or guarantor user and their suitability to enter into and guarantee performance under a Tenancy or Licence (as applicable) (Purpose); and
  3. not under any circumstance be sold, transferred, assigned, distributed, made available to, rented, leased, licensed or sub-licensed, loaned, copied, modified, adapted, merged, translated, disassembled, or be used to create any derivative works without our prior written consent.
8. Each time you request a Reference via our site you warrant and represent that:
  1. you are a property manager user and are using the Reference Service and the Reference, together with any such similar credit, financial, or such other personal information in relation to a tenant user or guarantor user made available as part of the Reference Service, in relation to the Purpose only; and
  2. you are requesting a Reference in your capacity as a business or trader and you are not acting as a consumer.
9. You expressly acknowledge and agree that the Reference Service will be instigated immediately following the completion of the relevant order process and that costs may be irrevocably incurred by us and that, as such, you shall be liable for our costs incurred in relation to the performance of the Reference Service, irrespective of any statutory cooling-off period or right to cancel or change your mind that applies (if any such right exists).
10. We provide the Reference on an “as is” basis from a third party supplier using information provided by tenant users and/or guarantor users. You acknowledge and accept that:
  1. information contained within the report may be derived from information provided by a tenant user, guarantor user, and other third parties such as credit reference agencies and you further acknowledge and agree that:
    1. we do not control such information;
    2. the extent, contents, completeness, accuracy, and applicability of the Reference is subject to the completeness and accuracy of the information provided by the tenant user or guarantor user or other third parties (as the case may be); and
  2. opinions given or expressed in the Reference are those of the author(s) of such only and we do not endorse, agree with, or validate such opinions.
11. We make no representation, warranty, or guarantee as to the accuracy or completeness of information provided by tenant users, guarantor users, or property manager users, or any other information contained in or that has contributed to the Reference and we shall not be liable to you in any way whatsoever in relation to any matters connected to or arising out of inaccurate, incomplete, misleading, or false information being supplied by or to us or otherwise submitted via our site or otherwise in relation to the Services.
12. We are not, for the avoidance of doubt, under any obligation to verify the identity of a tenant user or guarantor user. You acknowledge and agree that our Reference Service is not intended to be used to confirm the identity of any tenant user or guarantor user.
13. All intellectual property rights (including the avoidance of doubt all copyright and related rights, trade marks, rights to use and protect the confidentiality of confidential information) is owned by or licensed to us. You may not copy, reproduce, imitate, or use as to create a derivative work any Reference or any part of them without or prior written consent or, if we are unable to grant such consent, without the prior written consent of the owner of the intellectual property rights in such.
14. You shall not at any time disclose to any person any information which has been disclosed between us which has been expressed to be confidential or which would appear to a reasonable person to be confidential (including any information provided in a Reference), save for that such information may be disclosed:
  1. to your employees, officers, or representatives who need to know such information for the purposes of exercising your rights or carrying out your obligations under these terms; and
  2. as required by law or any court, governmental body, or regulatory authority of competent jurisdiction, and shall not use any such information other than in relation to the Purpose or to otherwise exercise your rights or perform your obligations under this agreement.
15. Any timescales for the provision of References shall be estimates only and we shall not be liable for any failure for such being provided within the appropriate timescale.
Other Services

Utility Services
1. As part of the Services, we may introduce property manager users and tenant users to a third party supplier (Utility Provider) for utilities including, but not necessarily limited to gas, electricity, water, tv licence, internet and/or entertainment packages (the Utility Services) to a property.
2. Property manager users shall have the option to opt in to have the Utility Services provided to their respective tenant users, except for:
  1. those property manager users on our Concurrent Basic Plan who shall be deemed to have opted in to have the Utility Services presented to their tenant users during the tenancy signing process and subsequent communications; or
  2. those property manager users on our Marketing Basic Plan who shall be deemed to have opted in to have the Utility Services presented to their tenant users on StuRents.com property listings.
3. A tenant user shall have the option, but not the obligation, to sign up to have one or more of the Utility Services to be supplied by the Utility Provider.
4. By selecting one or more of the Utility Services supplied by a Utility Provider, you as a tenant user agree and expressly consent to us sharing your personal data with the relevant Utility Provider strictly for the purposes of providing the Utility Services. This includes, but is not necessarily limited to, your name, email address, telephone number, tenancy address, name of property manager of the property, tenancy dates and household size.
5. For the avoidance of doubt, the contract for the supply of the Utility Services is between you and the Utility Provider. We are not party to the contract and we do not have any rights or obligations under your supply contract. Our role is that of an introducer and we have no authority or ability to negotiate or vary the Utility Services or enter into a contract on behalf of the Utility Provider.
6. We do not offer utility comparisons and make no warranty as to whether the tariff with any Utility Provider is the most suitable tariff for you. It is your responsibility to consider the options available and we accept no liability to you whatsoever if there is a more suitable tariff available.
7. Our liability to you is limited as per clause 18 and 19.
8. Any information available to you on our portal or otherwise with regards to any Utility Provider and/or Utility Services is provided to us by the relevant Utility Provider. We offer no representations or warranties as to its accuracy, and accept no liability to you whatsoever if the information published by us proves to be inaccurate and you rely on it.
  
  Guarantor Waiver Service
9. As part of the Services a property manager user can, if they so choose, link their account with Leap Guaranty Limited (Leap) (in respect of their guarantor service) with their Concurrent account with us and, if they choose to do so, any pricing for a tenancy or licence listed within their account can be uplifted to be inclusive of the relevant guarantor waiver cost for the relevant tenant user.
10. It is acknowledged and agreed by you that we are not involved in the selling or introduction of insurance products whether as part of the Services or otherwise.
11. It is acknowledged and agreed that we do not handle any insurance or other premiums and any such premiums are paid directly between the property manager user and Leap and we have no involvement in any claims process in any way.
12. By selecting a rental price inclusive of the guarantor waiver service, you as a tenant user agree and expressly consent to us sharing your data and information regarding your tenancy with Leap strictly for the purposes of the guarantor waiver service.
13. For the avoidance of doubt, we are not a party to the contract for the supply of the guarantor waiver service and we do not have any rights or obligations under such contract.
14. Any information available to you on our portal or otherwise with regards to any guarantor waiver service is provided to us by the relevant provider. We offer no representations or warranties as to its accuracy, and accept no liability to you whatsoever if the information published by us proves to be inaccurate and you rely on it.
  
  Clauses 12.15 - 12.18 (inclusive) shall apply to property manager users who have signed up to Concurrent Pro, Concurrent Business, Concurrent Enterprise, Marketing Pro and Marketing Business subscription plans.
15. We may (at our absolute discretion) provide a share of any commission (at an amount to be determined by us at our absolute discretion) received by us from any Utility Provider in relation to each tenant user who has signed up to have their Utility Services supplied by that Utility Provider (Commission). In respect of any Commission, you acknowledge and agree that we can self bill for such Commission to be paid to you so that we are authorised to complete self billed invoices showing your name, address and VAT registration number (if applicable) together with all other details which are needed to constitute a full VAT invoice. You agree to accept all self billed invoices raised on your behalf by us and not to raise (or revoke / credit note if already raised) any invoice that covers the same Commission as is covered by any self billed invoice raised by us. You further agree to immediately notify us (i) of any change to your VAT registration number, (ii) if you cease to be VAT registered and/or (iii) if you sell all or a material part of your business.
16. For the avoidance of any doubt, Commission will only be payable where (i) we have received payment of a commission from the relevant Utility Provider and (ii) all tenant users in relation to a property have signed up to have Utility Services supplied by that Utility Provider and the respective start date of the tenancy within the tenancy agreement has commenced.
17. Subject to the conditions in 12.16 being met, Commission will be paid inclusive of VAT and not more than 90 days after the later of the tenancy start date or the date the relevant tenant user entered into a contract for the supply of Utility Services for which the Commission is payable.
18. Property manager users agree to repay any Commission paid to them in the event that one or more tenant user cancels the supply of Utility Services within their cancellation period, which starts from the day the tenant user enters into a contract for the supply of Utility Services and expires 14 days from the day of the conclusion of the agreement for the supply of the Utility Services.
Your obligations
1. You shall:
  1. ensure that any information and/or documentation you provide to us and/or any property manager user, tenant user and/or guarantor user (as applicable) is complete, accurate and not misleading;
  2. co-operate with us and any property manager user, tenant user and guarantor user (as applicable) in all matters relating to the Services; and
  3. provide us with such information, documents and materials as we and/or any property manager user, tenant user and/or guarantor user (as applicable) may reasonably require in connection with the Services and ensure that such information is accurate in all material respects.
2. If the performance of any of our obligations under the User Agreement is prevented or delayed by any act or omission by you or failure by you to perform any relevant obligation (Default):
  1. we shall, without limiting our other rights or remedies, have the right to suspend performance of the Services until you remedy the Default, and rely on the Default to relieve us from the performance of any of our obligations to the extent the Default prevents or delays our performance of any of our obligations; and
  2. we shall not be liable for any costs, expenses or losses sustained or incurred by you arising directly or indirectly from your failure or delay to perform any of your obligations as set out in this clause 13 or otherwise in this agreement.
3. It is your responsibility to check the accuracy of any material submitted to us on the Site and we assume no responsibility for any errors whatsoever.
  
  Clauses 13.4 to 13.5 only apply if you are a property manager user.
4. For the duration of the Term you grants to us a royalty free, non-exclusive licence to use, publish and reproduce your name, logo, trade marks, brands and any other intellectual property rights to the extent necessary to enable us to comply with our obligations under the Contract.
5. You undertake to us that you will, without prejudice to any other right of action which we may have, at all times keep us fully and effectively indemnified against any liability (which liability shall include, without limitation, all losses, costs, claims, demands, actions, damages, legal and other professional fees and expenses on a full indemnity basis) which we may suffer or incur as a result of the publication on the website of any material submitted to us by you, the infringement of any intellectual property rights of any third party, or by reason of any breach or non-fulfilment of any of the your obligations in respect of the Contract.
Our rights and obligations
1. Every time you sign up for the Services, the Terms in force at that time will apply to the User Agreement between you and us.
2. We shall use reasonable commercial efforts to maintain the availability of our sites at all times.
3. We warrant that the Services will be provided with reasonable care and skill.
Your consumer right of return and refund

Clause 15 only applies if you are a consumer.
1. If you are a consumer, you have a legal right to cancel the User Agreement during the period set out below. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive the Services, you can notify us of your decision to cancel the User Agreement and receive a refund of the Fees that you have paid for Services not yet received.
2. Services are deemed to have been received in the following circumstances (in respect of the different products/services on our site listed below):
  1. StuRents Marketing and Concurrent subscriptions are deemed to be received when the subscription period has commenced. Subscription periods will either commence from the first calendar day of the purchased month(s) or will commence immediately if a pro rata subscription has been purchased for the remainder of the current month.
  2. Services for deposit protections carried-out through Concurrent are deemed to have been received when the Deposit Protection Certificate ID has been generated.
  3. Payment fees are deemed to have been received when the associated payment collection process has been initiated.
  4. References are deemed to have been received once the associated Tenancy or Licence to which the References relate has been submitted to tenant users.
    
    Note that payments made as a tenant user in relation to a deposit or admin fee requested from you by a property manager user are subject to the refund terms contained within the Tenancy or Licence you are party to.
3. If applicable, your legal right to cancel the User Agreement starts with the day the User Agreement is formed. The deadline for cancelling the User Agreement expires after 14 days from the day of the conclusion of the User Agreement. However, once we have completed the Services you cannot change your mind, even if this period is still running. If you cancel after we have started the Services, you must pay us for the Services provided up until the time you tell us that you have changed your mind.
4. To cancel a User Agreement, you just need to let us know. You can do this by using any of the methods of communication set out in clause 21 or by completing the cancellation form attached to these Terms. If you send us your cancellation notice by e-mail, then your cancellation is effective from the date you send us the e-mail. For example, you will have given us notice in time as long as you e-mail us before midnight on that day.
5. If you cancel this User Agreement, we will reimburse to you all Fees paid by you for Services not yet provided. We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel.
6. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement.
7. As a consumer, you have legal rights in relation to Services not carried out with reasonable skill and care. These legal rights are not affected by your right of return and refund in this clause 15. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
8. Your right to change your mind in accordance with this clause 15 only applies to Services provided by us to you. It does not apply to any Tenancy or Licence that you enter into or any rent, deposits, fees or any other payments made by you to a property manager user in accordance with any Tenancy or Licence.
Fees
1. The Fees (if applicable) will be as quoted on our site from time to time or as notified by us to you in writing from time to time.
2. We take all reasonable care to ensure that the Fees are correct at the time when the relevant information was entered onto the system or provided to you. However if we discover an error in the Fees please see clause 16.5 for what happens in this event.
3. Fees may change from time to time, but changes will not affect any order which we have confirmed with an email confirmation.
4. The Fees are exclusive of VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Services in full before the change in VAT takes effect.
5. It is always possible that, despite our reasonable efforts, some of the Fees as quoted on our site may be incorrect. If we discover an error in the Fees quoted on our site once you have ordered we will inform you (by e-mail) of this error and we will give you the option of continuing to purchase the Services at the correct Fee or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you by e-mail. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Services to you at the incorrect (lower) price.
6. Concurrent Pro, Concurrent Business and Concurrent Enterprise subscription plans, and all other Concurrent related fees, must be paid by direct debit and as such you should maintain an active direct debit mandate with us at all times. Non-annual Marketing Pro and Marketing Business plans must be paid in advance in full by bank transfer or card payment. Annual Marketing Pro and Marketing Business subscription plans must either be paid:
  1. in advance in full by bank transfer or card payment; or
  2. by direct debit and as such you should maintain an active direct debit mandate with us at all times.
7. Unless otherwise agreed in writing:
  1. billing of subscription plan Fees for the Services is in advance of the Services being provided;
  2. payment of Concurrent related fees for the Services that are not subscription plan fees are billed in arrears on the 1st of the month following the Services being provided.
  We will send or make available to you an invoice for such fees accordingly and we will notify you or any direct debit charge being made.
  
  Clauses 16.8 to 16.10 only apply if you are a property manager user.
8. If you are a property manager user, you will be required to pay a fee, as stipulated on our site from time to time or as otherwise agreed in writing between us:
  1. for a Reference;
  2. for payment processing of rent and tenancy related payments;
  3. for Custodial Deposit Auto-Protection (unless you are on a Concurrent Enterprise Plan); and
  4. for Insurance-Backed Deposit Protection.
9. Unless otherwise agreed in writing, you must pay these property manager fees by direct debit in accordance with clause 16.6.
10. If you use a corporate card or credit card we reserve the right to impose an additional charge for processing the payment.
  
  Subscriptions
11. We provide the following Services on a subscription basis and by selecting the following Services you agree to receive and pay for those Services for the period set out below (subject to early termination in accordance with clause 17 below), which shall then automatically renew for the same period at expiry of that period (and each subsequent period) unless terminated by us or you on or before the relevant expiry date for the then current period by providing at least 90 days written notice to that effect:
  1. Marketing Business Plan – 12 months from the end of the calendar month in which the subscription was signed up to (for example, if you sign up on 9th January 2024, your earliest expiry date would be 31st January 2025);
  2. Marketing Pro Plan (Monthly) - minimum of two full calendar months (for example, if you sign up for the Marketing Pro Plan on 15th January, your earliest expiry date shall be 31st March, that being the last day of the month after next);
  3. Marketing Pro Plan (Annual) – 12 months from the end of the calendar month in which the subscription was signed up to (for example, if you sign up on 9th January 2024, your earliest expiry date would be 31st January 2025);
  4. Concurrent Pro, Business and Enterprise Plans – 12 months from the end of the calendar month in which the subscription was signed up to (for example, if you sign up on 9th January 2024, your earliest expiry date would be 31st January 2025).
  Clause 16.12 only applies if you are a property manager user
12. If you choose to terminate any of the above Services prior to the expiry of the then current period of the subscription you agree to pay all amounts that would have been due during the then current subscription period had the provision of the Services continued to expiry (such payment becoming due and payable on demand by us).
  
  Clause 16.13 only applies if you are a consumer
13. Subject to clause 15, if you choose to terminate any of the above Services prior to the expiry of the then current period of the subscription you agree to pay all amounts that would have been due during the then current subscription period minimum term had the provision of the Services continued to expiry (such payment becoming due and payable on demand by us).
14. If you fail to make payment due to us under the Contract by the due date and/or any payment you do make fails (whether a direct debit or otherwise), then, without limiting any other remedy we may have:
  1. you shall pay a fixed administration fee on demand as follows;
    1. for a debt below £1,000 excluding any tax - £40.00 + VAT where applicable;
    2. for a debt equal to or greater than £1,000 excluding any tax but below £10,000 excluding any tax - £70.00 + VAT where applicable;
    3. for a debt equal to or greater than £10,000 excluding any tax - £100.00 + VAT where applicable;
    4. for a debt below €1,000 excluding any tax - €40.00 + tax where applicable;
    5. for a debt equal to or greater than €1,000 excluding any tax but below €10,000 excluding any tax - €70.00 + tax where applicable;
    6. for a debt equal to or greater than €10,000 excluding any tax - €100.00 + tax where applicable; and
  2. you shall pay interest on demand on the overdue sum from the due date until payment of the overdue sum, whether before or after judgment. Interest under this clause will accrue each date at the rate provided for in the Late Payment of Commercial Debts (Interest) Act 1998 (or any successor legislation) (whether or not such legislation would be applicable in respect of the overdue sum) or, if no such rate is set out or ascertainable, 8% a year above the Bank of England's base rate from time to time, but at 8% a year for any period when the base rate is below 0%; and
  3. we shall be entitled to suspend provision and/or performance of the Services until all payments that are overdue (including interest and administration fees) are paid in full.
Termination

Without prejudice to any right or remedy it may have either party may terminate the Contract at any time in writing to the other party (Other Party), such notice to take effect as specified in the notice:
1. If the Other Party is in breach of any of these Terms (or any of the documents referred to in them) and, in the case of a breach capable of remedy, the breach is not remedied within 30 days of the Other Party receiving notice specifying the breach and requiring it to be remedied; or
2. If the Other Party becomes insolvent, or if an order is made or a resolution is passed for the winding up of the Other Party (other than voluntarily for the purpose of solvent amalgamation or reconstruction), or if an administrator, administrative receiver or receiver is appointed in respect of the whole or any part of the Other Party’s assets or business, or if the Other Party makes any composition with its creditors or takes or suffers any similar or analogous action in consequence of debt.
Our liability if you are a business

Clause 18 only applies if you are a property manager user.
1. We only supply the Services for internal use by your business.
2. Nothing in these Terms limits or excludes our liability for:
  1. death or personal injury caused by our negligence;
  2. fraud or fraudulent misrepresentation;
  3. defective products under the Consumer Protection Act 1987; or
  4. any other liability which cannot lawfully be excluded or limited.
3. We shall not be liable to you arising under or in connection with the Reference Service, the Reference (including if you are the subject of such report), or any act, inaction, matter, or omission arising out of your reliance on the information contained in the Reference.
4. Subject to clause 17.1, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the User Agreement for:
  1. any loss of profits, sales, business, or revenue;
  2. loss or corruption of data, information or software;
  3. loss of business opportunity;
  4. loss of anticipated savings;
  5. loss of goodwill;
  6. any indirect or consequential loss; or
  7. any matter arising under or in connection with:
    1. the Reference Service;
    2. the Reference (including if you are the subject of such report); or
    3. the Utility Services; or
    4. any act, inaction, matter, or omission arising out of your reliance on the information contained in the Reference.
5. Subject to clauses 18.2, 18.3 and 18.4, our total liability to you in respect of all other losses arising under or in connection with the User Agreement, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the amount you have paid to us for the Services.
6. Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Services. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Services are suitable for your purposes.
7. Without limiting the generality of clause 18.5, in particular:
  1. we do not warrant, represent or undertake that any Tenancy, Licence or other agreement entered into through our site or in connection with the Services will constitute a valid and legally binding agreement between the parties thereto; and
  2. we do not make any warranty, representation, or undertaking in relation to the collection or payment of rent or other payments in relation to a Tenancy or Licence; and
  3. regardless of its source (including if provided by us), we do not assume any responsibility for any Tenancy, Licence or other agreement which you enter into and we give no warranties, representations, assurances or undertakings in this regard. We strongly recommend that you take appropriate professional or other advice (including legal advice) on the form of Tenancy, Licence or other agreement before you enter into it (as the case may be).
Our liability if you are a consumer

Clause 19 only applies if you are a consumer.
1. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the User Agreement.
2. We will not, for the avoidance of doubt, be liable for any damages or loss you suffer arising out of or in relation to the payment of rent or such other sums pursuant to a Tenancy or Licence, save for where such losses arise directly out of our negligence.
3. We only supply the Services for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
4. We do not in any way exclude or limit our liability for:
  1. death or personal injury caused by our negligence;
  2. fraud or fraudulent misrepresentation;
  3. any liability that cannot be excluded or limited by law.
5. Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Services. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Services are suitable for your purposes.
6. Without limiting the generality of clause 19.4, in particular:
  1. we do not warrant, represent or undertake that any Tenancy, Licence or other agreement entered into through our site or in connection with the Services will constitute a valid and legally binding agreement between the parties thereto;
  2. we do not make any warranty, representation, or undertaking in relation to the collection or payment of rent or other payments in relation to a Tenancy or Licence; and
  3. regardless of its source (including if provided by us), we do not assume any responsibility for any Tenancy, Licence or other agreement which you enter into and we give no warranties, representations, assurances or undertakings in this regard. We strongly recommend that you take appropriate professional or other advice (including legal advice) on the form of Tenancy, Licence or other agreement before you enter into it (as the case may be).
Events outside our control
1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a User Agreement that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 20.2.
2. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
3. If an Event Outside Our Control takes place that affects the performance of our obligations under a User Agreement:
  1. we will contact you as soon as reasonably possible to notify you; and
  2. our obligations under a User Agreement will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Services to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
Communications between us/ Contacting us
1. When we refer, in these Terms, to “in writing”, this will include e-mail.
2. If you are a consumer:
  1. To cancel a User Agreement in accordance with clause 15 you need to notify us in writing by emailing legal@sturents.com and providing your account name, address, details of the product subscriptions and subscription dates you want to cancel. We will e-mail you to confirm we have received your cancellation. Your cancellation is effective from the date you send us the e-mail.
  2. If you wish to contact us in writing for any other reason, you can do this by submitting a support request when logged in.
  3. Complaints. We aim to provide a high standard of service. If at any time you would like to discuss with us how we could improve the provision of our services, or you are dissatisfied with the service you have received or have any other complaints with regards to your order or otherwise you should contact us by submitting a support request when logged in.
3. If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.
4. If you are a business, please note that any notice given by you to us, or by us to you, will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
Our right to vary these terms
1. We have the right to revise and/or amend these Terms and/or our policies from time to time, including, without limitation, to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities. If we revise and/or amend these Terms and/or our policies we will post the updated Terms and/or policies on our site and may also notify you either in writing or via our site.
2. Initially, you will be subject to the policies and Terms in force at the time that you order the Services from us, unless any change to those policies or these Terms is made by us pursuant to clause 22.1 in which case the revised/amended Terms and/or policies shall apply. By continuing to utilise the Services you are deemed to agree to any revised and/or amended Terms and/or policies.
Data Protection
1. Your personal information (personal and sensitive data if required) will be processed in accordance with our Privacy Policy where we act as a data controller.
2. We may act as data processor in connection with the Services and, if we do, the following clauses 23.3-23.5 apply to our capacity as data processor (save as specifically mentioned otherwise). However, regardless of status, both of us shall comply with all applicable requirements of the Data Protection Legislation and the provisions of these Terms are in addition to, and do not relieve, remove or replace either of our obligations or rights under the Data Protection Legislation. Without prejudice to the generality of the aforementioned, you will ensure that you have all necessary appropriate consents and notices in place to enable lawful transfer of all personal data to us and/or lawful collection of that personal data by us on your behalf for the duration and purposes of our contractual arrangements.
3. We will process any personal data provided in our processor capacity, only on your written instructions or that of any third party agent on your behalf (including any property manager) unless we are required by applicable laws to otherwise process that personal data relating to your tenants. Where we are relying on any applicable laws as the basis for processing personal data, we shall promptly notify the property manager of this before performing the processing required;
4. We will ensure, in both our controller and processor capacities, that we have in place appropriate technical and organisational measures to protect against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data uploaded to our site on another's behalf, appropriate to the harm that might result from the unauthorised or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological development and the cost of implementing any measures (those measures may include, where appropriate, pseudonymising and encrypting personal data, ensuring confidentiality, integrity, availability and resilience of its systems and services, ensuring that availability of and access to personal data can be restored in a timely manner after an incident, and regularly assessing and evaluating the effectiveness of the technical and organisational measures adopted by it);
5. Ensure that staff who have access to and/or process personal data:
  1. are obliged to keep the data confidential; and
  2. do not transfer any personal data outside of the European Economic Area unless:
    1. we can rely upon one of the conditions detailed in the Privacy Policy; or
    2. either of us have provided appropriate safeguards in relation to the transfer, the data subject has enforceable rights and effective legal remedies, we comply with our obligations under the Data Protection Legislation by providing an adequate level of protection to any personal data that is transferred and we comply with any reasonable instructions you give to us in respect of such processing.
  3. will comply with reasonable instructions (in accordance with these terms and conditions) notified to us in advance with respect to the processing of the personal data;
  4. assist you as property manager, at your cost, in responding to any request from a data subject (tenant) and in ensuring compliance with your obligations under the Data Protection Legislation relating to privacy with respect to security, breach notifications, impact assessments and consultations with supervisory authorities or regulators;
  5. notify you without undue delay on becoming aware of a personal data breach;
  6. at your written direction, delete or return personal data and copies thereof to you on termination of the agreement unless required by law to store the personal data; and
  7. maintain complete and accurate records and information to demonstrate our compliance with the Data Protection Legislation.
6. You consent to us appointing third-party processors of personal data under these Terms. We confirm that we have entered or (as the case may be) will enter with the third-party processor into a written agreement substantially on that third party's standard terms of business or incorporating terms which are substantially similar to those set out in this clause 23 and in either case which we confirm reflect and will continue to reflect the requirements of the Data Protection Legislation.
7. The personal data that we receive from you in either of our capacities is used to provide a tenancy, advertising and payment platform and otherwise provide a service to you as per our Privacy Policy.
8. You have the right to withdraw your consent to us processing your personal data (where we rely on this condition for doing so) by contacting dataprotection@sturents.com. Please see our Privacy and Cookie Policy for the conditions we rely upon for processing your personal data.
9. All of our tenant, property manager and guarantor records are treated as private and confidential and we therefore reserve the right to give you copies of your records if you request them. If you want sight of your records please send a request to dataprotection@sturents.com.
10. For the purposes of these Terms:
controller, processor, data subject, personal data, personal data breach, processing and appropriate technical and organisational measures is as defined in the Data Protection Legislation.

Data Protection Legislation means all applicable data protection and privacy legislation in force from time to time in the UK including the UK GDPR; the Data Protection Act 2018 (DPA 2018) (and regulations made thereunder) and the Privacy and Electronic Communications Regulations 2003 (SI 2003/2426) as amended and all other legislation and regulatory requirements in force from time to time which apply to a party relating to the use of personal data (including, without limitation, the privacy of electronic communications); and the guidance and codes of practice issued by the Information Commissioner or other relevant regulatory authority and applicable to a party.

UK GDPR has the meaning given to it in section 3(10) (as supplemented by section 205(4)) of the Data Protection Act 2018.
Other important terms
1. We may transfer our rights and obligations under a User Agreement to another organisation, but this will not affect your rights or our obligations under these Terms.
2. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
3. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
4. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
5. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
  
  Clause 24.6 only applies if you are a tenant user or a guarantor user.
6. Please note that these Terms are governed by English law. This means a User Agreement for the purchase of Services through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
  
  Clauses 24.7 and 24.11 only apply if you are a property manager user.
7. These Terms and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
8. We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these Terms.
9. Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these Terms.
10. These Terms are governed by English law. This means that a User Agreement, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), will be governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
11. We will not file a copy of the User Agreement between us.

Last updated: 2024-01-30

Legal Terms

Terms & Conditions

Acceptable use

Email disclaimer

Privacy policy

Terms & Conditions

Interpretation

The Services

Use of our site

How we use your personal information

Your status

Our status

If you are a CONSUMER

You must sign up to our site in order to use the Services

How the contract is formed between you and us

Tenancy / Licence Agreements

Credit Referencing, Right to Rent Checks and other Tenant Screening

Other Services

Utility Services

Your obligations

Our rights and obligations

Your consumer right of return and refund

Fees

Termination

Our liability if you are a business

Our liability if you are a consumer

Events outside our control

Communications between us/ Contacting us

Our right to vary these terms

Data Protection

Other important terms