Concurrent's restricted availabilities streamline and simplify the booking journey for Study Inn
ability to complete online bookings
contracts completed with Concurrent
1800+
viewings organised
By facilitating integration with their website, offering restricted availabilities, and automating key contract signing processes, Concurrent has helped Study Inn streamline, simplify, and speed up the booking journey for tenants.
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“We use restricted availabilities for our nomination agreements with universities or other groups. It’s really good because you can just set up the rates and availabilities in Concurrent and know that the system is managing everything for you. As soon as it’s all set up, I can just relax and let it be.”
Lucia MacKinnon, Lettings Director, Study Inn
Study Inn is a purpose built student accommodation brand established in 2008, currently operating across Nottingham, Exeter, Bristol, Leeds, Loughborough, and Leicester. The staff have brought their background in hotelier to the student accommodation industry, offering a truly luxury living experience to their tenants including a 24/7 concierge, regular housekeeping service, rooms with bedding and towels supplied, and outstanding communal facilities including gyms, bowling alleys, and spa facilities.
The Problem
Before turning to Concurrent, Study Inn was facing challenges with more manual systems.
- Their previous system did not integrate with their website, meaning prospective tenants could not always see live, up-to-date availabilities. This caused challenges in peak periods such as summer, as tenants could book rooms types that were no longer available.
- Manually creating contracts, chasing contracts, and adding payments was slowing down operations.
- Student tenants struggled to access all the necessary details for their tenancy in one place.
Why Did Study Inn Choose Concurrent?
Study Inn chose Concurrent as the system removes manual process blockers between property managers and tenants, and constantly develops new features that align with their business goals.
Concurrent’s automations ensured a far smoother booking journey for Study Inn’s student tenants. The payment scheduling feature also allowed greater flexibility as the Study Inn team could make changes or updates to the payment plan even after the contract was signed.
With Concurrent, students can log onto the student portal and have access to all the important information they need, including their contract, payment schedule, and key documents, all in one secure place.
"The team always inform us about new features when they become available. They’re always happy to get on a call and explain how they work. That’s very important to us because we want to grow as the system grows."
- Lucia MacKinnon, Lettings Director, Study Inn
The Solution
Restricted availabilities
Study Inn uses Concurrent’s restricted availabilities to simplify their nomination agreements with universities and other groups. Within the system, they can select the availability for each room type, set specific rates, and ensure that only a specific number of rooms are sold at this rate. Tenants will then automatically be sent a link which will allow them to book directly.
Previously, the Study Inn team had to ensure that all the details were correct and send out contracts manually which could cause delays in the booking journey. Now, as soon as they have input the availabilities into Concurrent, the system automates the entire process. This saves a lot of time and enhances the booking experience for tenants as they do not have to wait for the contract to be manually created before signing.
“Concurrent creates a really easy, sleek and seamless booking journey for students. That was the most important thing for us. They have access to everything they need 24/7 to book at any time of day.”
Matt Shakespeare, Managing Director of Operations, Study Inn
Integrated viewings
Study Inn also uses Concurrent’s viewings system to streamline the process of organising property viewings. The viewings calendar is integrated into their website so it’s easy for students to access. Once students book, they will get an automated reply with all the details for the viewing. Internal communication between different teams is streamlined as all notes can be added to one booking and viewed by all relevant staff, ensuring everyone is up to date at all times.
The Results
with website integration
booking journey
Concurrent has streamlined, enhanced, and modernised the booking journey for student tenants. The integration with Study Inn’s website and access to live availabilities has allowed students to book 24/7, even when the office is closed. This is especially important for international students, who make up a significant proportion of the tenants living in Study Inn buildings. They are no longer constrained by time differences and can book at any point that is convenient for them.
As Study Inn can use their own branding throughout the Concurrent contract signing journey, students do not even notice that they are being redirected to the Concurrent platform, creating a slick and easy booking journey for tenants. Once they have signed the contracts they can also easily access key information and documents in a centralised location - the student portal.
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