Every Student modernised operations and saved £55,000+ with Concurrent
saved annually on payment processing
total onboarding time
-
71% decrease
in rent arrears year-on-year
-
80 working hours
saved per month
-
Every Student scaled fast, slashed £55,000+ in payment processing costs, and fully onboarded to Concurrent in just three months.
By automating bookings, rent collection and contract management from one platform, they’ve dramatically reduced admin, cut operational costs, and created a more seamless experience for both domestic and international tenants, driving a 70% increase in completed bookings compared to the same amount of applications started under their previous system.
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“We weren’t just looking for a PMS. We wanted a platform that could help us modernise the full tenant journey - and make things easier for our team, too.”
Tom Fooks-Bale, Senior Marketing & Sales Manager, EveryStudent
What wasn’t working
Every Student was previously using StarRez to manage their bookings and PBSA operations across ~1,900 beds in Southampton and Aberdeen - but the system came with multiple blockers. It took nine months to onboard, with delays across contract templates, payment workflows, and property data setup. Once live, the system required constant manual reworks to fix document logic, rent schedules, and student comms.
- The team lacked real-time visibility of where tenants were in the booking journey - from signed contracts to payment status.
- They were also facing significant subscription costs, spending upwards of £70,000 a year on payment processing alone.
Why they switched to Concurrent
Every Student needed a platform that could replace multiple tools and support their full operations - from student booking to payment collection - without the inflexibility and cost of traditional systems.
Streamlined booking journey
They wanted students to book directly online, without needing constant follow-up. With Book Now, Every Student gives tenants the ability to complete bookings independently - helping reduce drop-off and admin.
“The team were particularly drawn to the Book Now feature, which allows students to book online independently - reducing drop-off and speeding up conversions.”
Custom contract generation
They needed the flexibility to personalise contracts on a per-tenant basis — for things like guarantors, payment plans, and right to rent checks — without breaking the joint tenancy structure.
Automated rent payments
The team moved from high-touch rent chasing to automated rent collection. Payments are tracked in real time and chasers are triggered automatically, saving the team hours each week - and helping cut over £55,000 in payment processing costs.
Using Concurrent’s built-in automation, the team has seen a 71% decrease in arrears year-on-year, and now saves over 35 hours a month on arrears chasing alone.
“We were spending around £70,000 a year on payment processing. We’ve budgeted £14,000 for this year, and we’re on track - so that’s a significant saving.”
Migrating from StarRez in 3 months
“It took us nine months to implement StarRez. With Concurrent, it took three months, and that would’ve been even shorter if we hadn’t done it during move-in week!”
Importing rooms, rent schedules and contracts was straightforward, and any issues were quickly resolved with help from their CSM.
“The easy-to-use platform made importing rooms, rent schedules and contracts completely pain-free, and their Customer Success team was on hand throughout. We were able to get everything up and running without delays, downtime, or hidden fees.”
The Solution
Booking, rent, and contracts all in one place
Today, Every Student manages their full tenant booking journey and rent processing through Concurrent.
Students can book directly online via Book Now, and the team can personalise contracts at an individual level - adjusting payment plans, Right to Rent checks, and Leap coverage, even within group tenancies. This has resulted in a 70% increase in total tenancies signed compared to their previous processes.
“The flexibility’s been brilliant. We can adjust contracts on a per-tenant basis while keeping the group tenancy structure - things like individual payment plans, Right to Rent checks, and Leap coverage all happen within the flow.”
The switch also allowed Every Student to ditch manual rent chasing. With built-in Direct Debit and chasing tools, payments are tracked in real time and overdue rent is automatically followed up - freeing up the team to focus on tenant support. In total, the business has saved an estimated 80 hours per month, freeing the team to focus on lead management and customer experience.
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