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How Now Student Living delivers effective PBSA operations, at scale, with Concurrent.
operational assets onboarded into Concurrent
to get new properties live
< 10 minutes
to complete bookings at the site level
By working closely with the Concurrent team, Now Student Living has streamlined onboarding for new properties, day-to-day operations, and consistently supports on-site teams and residents at scale.
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“Every site we’ve onboarded has said the same thing: this system is just so much easier to use than what they had before.”
Elise Street, Director of Organisational Excellence, Now Student Living
The Challenge
Now Student Living is continually acquiring and onboarding operational PBSA assets and complex portfolios. Each take-on brings legacy records, existing residents, and local teams who need to be up to speed quickly without disrupting the resident experience.
- Complex onboarding at scale: New sites needed to go live quickly and consistently, even when they arrived with different historic processes and data formats.
- Data integrity during transition: Before residents were given access, NSL needed confidence that the imported tenant and contract data were accurate to avoid impacting downstream processes.
- Operational strain on site teams: On-site teams had to learn a new system while continuing to deliver day-to-day service to residents, especially during busy periods.
The first major onboarding into Concurrent involved 13 PBSA sites with roughly 4800 beds. Whilst it required significant work to reconcile legacy data from previous systems before NSL could confidently grant residents access, the whole process was handled with minimal disruption.
The Solution
Following the first portfolio import, NSL and Concurrent collaborated to enhance the onboarding process for new assets.
“We’ve worked with Concurrent to map out clear roles and responsibilities, and how long each step should take. We have further structured our onboarding project plan clear collaboration expectations agreed with each other. Key to this is conducting a detailed reconciliation of the data both before and after the import to ensure accuracy and completeness.”
Elise Street, Director of Organisational Excellence, Now Student Living
The result is a dramatic reduction in workload. For their most recent take-on (a single 435-bed PBSA site with two academic years of data), Concurrent built the room inventory in a day and completed the full data import in less than a working week.
- Site teams can create and send contracts with a single click
- Residents can complete their booking journey entirely online, with no office hour limitations
- Teams can process a walk-in at reception and get them fully booked in under 10 minutes
Faster bookings with Book Now and digital contracts
Concurrent’s Book Now feature and integrated contract signing flow have simplified the booking journey for both residents and on-site teams.
Previously, turning an enquiry into a completed booking could involve multiple manual steps and back-and-forth emails. With Concurrent:
“We can have a prospect walk into reception and secure their booking there and then in less than ten minutes. That immediate conversion from enquiry to completed booking is incredibly valuable, both for our internal reporting and for our investors.”
Elise Street
On-site teams use Concurrent’s dashboards to:
- See contracts awaiting signature and who needs chasing
- Identify contracts ready to countersign
- Keep the flow of bookings moving without needing complex workarounds
Day-to-day operations that are simple and intuitive
From an operational perspective, NSL’s site teams need tools that are fast, reliable, and easy to use, especially across large buildings and busy letting seasons:
- Contracts: Creating and sending a contract is a quick and easy process
- Maintenance: Raising maintenance tickets is straightforward for both staff and residents, and tickets are clearly tied to the relevant property and room
- Self-serve support: Elsewhere international residents can struggle with payments. NSL and Concurrent site teams share knowledge-base guides so students can process payments quickly and seemlessly, reducing back-and-forth and pressure on staff
“Everything is just straightforward. From creating contracts to raising maintenance tickets, everything is easy to find and use. The guides we can send to residents also take the pressure off the team when students need help with payments.”
Molly Sansom - Systems Manager, Now Student Living
The Results
- Standardised how they onboard new assets, turning a potentially painful process into a repeatable playbook
- Accelerated the booking journey, with residents able to complete bookings and sign contracts quickly and easily online
- Improved visibility for site teams, so they can see what’s signed, what’s pending, and what needs chasing
- Simplified daily operations, with everyday tasks like contracts and maintenance requests easy to action and easy to find
- Benefit from regular platform releases, with shorter development cycles that help NSL adopt improvements faster as their operational requirements evolve.
“The system is simple and easy to use, and the difference for us is the partnership. We can raise what we’re trying to achieve, and work with Concurrent to either use the platform better or improve the workflow where it matters.”
Elise Street
About Now Student Living
Now Student Living has swiftly established itself as one of the sector’s most dynamic PBSA operators. Attracting an elite client base including Goldman Sachs, PGIM, Ares Mgt, and Europa Capital, Now Student Living has delivered exceptional growth while placing student experience, wellbeing, and sustainability at the heart of its operations.
In under 18 months, the platform has expanded to 25 properties across the UK and Ireland, with over 10,000 beds and £1.1 billion AUM. However, Now’s growth has never been about scale alone; it’s been driven by innovation, operational excellence, student-centric service and deep ESG commitment.”
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